Setting up your home

When you first move into your new home you’ll want to sort out a few things as you get settled.

Settling in

Register for a MyGuinness account

You can register for an online account to view your rent statements and check your payments. Find out more and register.


Your electricity supply is switched on with British Gas at the point of move in – you can then swap if they want to. You can choose which electricity company to use. They’ll want to know:

  • your name and address
  • the meter reading and the date you moved in
  • how you’re going to pay.

You can ask your supplier to fit an electricity payment meter, but please let us know first, so we have this on record.


If your home has gas, we’ll let you know when you sign up.

We let many of our homes with the gas supply ready to use. Your gas supply is switched on with British Gas at the point of move in – you can then swap if they want to. You can also ask your supplier to fit a gas payment meter.

Some of our properties have a communal gas supply. If you live in one of these schemes, we’ll add this cost to your service charge.

If your home has a gas supply that needs to be connected, we’ll tell you how to get this sorted. You mustn’t allow anyone to touch your gas supply unless they’re a qualified Gas Safe engineer.

Checking your gas safety

We’ll give you a copy of the gas safety record for the property, which tells you when gas appliances were last serviced and checked. For your safety you must give us access to your home to run an annual check

Adding a gas supply

If you don’t have a gas supply and you decide to add one, you must let us know so we can include it in our annual safety checks.

Internet and phone


If you want an internet connection, contact your preferred supplier and pay any connection or equipment charges.

You might find that a phone and broadband package is cheaper than arranging them separately, so check with your supplier.


If you want a phone connected at your new address, contact your preferred phone company. You’ll have to pay a fee to reconnect an existing line or put in a new one.

If your move is local, you may be able to keep your old phone number – but you should ask about this before you move. If you change your number, don’t forget to let us know.

Telling people you've moved

For a charge you can ask Royal Mail to re-direct post from your old to your new address. To do this, get a form at your local post office or visit their website.

When you move, don’t forget to tell:

  • your council – so they can send your council tax bill and sort out any housing benefit
  • your local Jobcentre – if you’re claiming income support or other benefits
  • the child benefit service – phone 0300 200 3100 or visit
  • the pensions service – phone 0345 606 0265 and any other pension providers you may have
  • your employer
  • your doctor and dentist
  • TV Licensing – phone 0300 790 6131 or visit
  • the DVLA – phone 0300 790 6801 or visit the DVLA website
  • your bank, building society and credit card companies
  • your children’s school.

Water supply

Your water supply will be connected when you move in. Phone the water company to tell them:

  • your name and address
  • the date you moved in.

We’ll tell you if your service charge includes water. Otherwise, the water company will set up your account.

If you want to have a water meter fitted to save money on your bills, just contact your water provider directly.