Ending your tenancy

We're sorry to see you go and will try and make your move as easy as possible.

If you want to end your tenancy you’ll need to give us notice. The amount of notice you need to provide depends on the type of tenancy you have.

Fixed-term tenancy Four weeks (starting from the next closest Sunday)
Monthly tenancy One month (starting from the next closest Monday)
Weekly tenancy Four weeks (starting from the next closest Sunday)

To end your tenancy, you will need to complete an online form.
Click here to complete the form.

Please ensure you read all the information on this page before completing the tenancy end form.

What happens after I send my notice?

A member of the Lettings Team will contact you within 48 hours to talk to you about the next steps

So you’re prepared, during the call we’ll:

  • Need to confirm your identity.
  • Advise you what ending your tenancy means for you and your expected tenancy end date.
  • Let you know what you’ll need to do before you leave.
  • Ask you some questions about the property features and details of any adaptations or improvements you may have completed in the home whilst living there.
  • Answer any questions.

We’ll then write or email to confirm:

  • The date your tenancy will end.

You must:

  • Pay all the rent due up to and including the last day of the tenancy which will be a Sunday.
  • Repair or pay for any damage that has been caused by anyone living in the property. You do not have to pay for normal wear and tear.
  • Make sure before moving out and in accordance with the tenancy agreement ‘to leave the home in a clear and clean condition’, any rubbish and personal items are removed from the home (this includes the garden) as this may result in any clearance costs being recharged and added to your final account.
  • Leave the door keys to the property in the key safe provided before 12 noon on Monday, immediately after the tenancy ends (the next day).
  • We will provide you with the key location and code when we contact you.
  • Remaining keys such as window lock keys and any communal gate/door keys or fobs can be left in a kitchen drawer.
  • Return keys to your Independent Living Advisor if you’re moving from an Independent Living or Extra Care scheme.
  • Return any Appello Pendant to the Independent Living Advisor or leave in the property for us to collect.
  • Ensure that any pre-paid gas or electric meters are left debt free and the key/token for the meters are left in the home.

What do I need to do before I move?

Before you move out, please remember to:

  • Tell your water, gas, electricity and phone companies you’re moving.
  • Turn off the water at the stopcock.
  • Switch off the electricity at the fuse box and the gas off at the meter.
  • Contact the relevant local authority departments and let them know your new address.
  • Clean and clear your home and garden of all items and rubbish.
  • Take all your personal belongings with you.
  • Contact our Customer Accounts Team on 0303 123 1890 to discuss your closing balance and arrange payment.

Changing your mind

Assured or secure tenancy, assured shorthold tenancy or licence

Once you send us this form or told us in writing that you want to end your tenancy you cannot change your mind. The tenancy will come to an end once the notice period has expired. Should you ask if you can retract your notice (exceptional circumstances requiring further approval) and if the request is approved, all tenants will need to complete a full application process, sign a new tenancy agreement, and pay rent in advance.

Once we receive your notice and confirm the tenancy end date, the process of changing the utility supply at the property will start and the utility provider will switch once the tenancy comes to an end.

Fixed-term tenancy for 5 or 6 years

You can change your mind and withdraw this notice.  The tenancy will not come to an end. This is because you are either exercising a break clause or making a request to end the tenancy early. We do not normally refuse a request to end the tenancy early.