We want to reassure all customers that no tenant or homeowner will face legal proceedings or eviction for rent arrears resulting from the pandemic.
If your financial circumstances have changed due to COVID-19 and you have concerns about your ability to pay your rent, please contact our Customer Accounts Team as soon as possible on 0303 123 1890.
For the updates on changes to our services in response to the coronavirus and what support is available visit www.guinnesspartnership.com/coronavirus
Your tenancy agreement will show you the type of tenancy you have and the rent you pay.
When we work out your rent, we take into account the:
- value of your home
- average earnings of people in the local area
- your tenancy type
- number of bedrooms
- age and location of your home
- what condition your home’s in.
Questions about rent and service charges
When do you review my rent?
We review your rent every year, based on the government policy for rent setting.
We won’t change your rent without giving you four weeks’ notice. If we do change your rent, and you claim housing benefit, please contact us.
If you’re on a fixed-term tenancy we’ll review your rent at the end of the term. If we offer you a new tenancy we’ll re-calculate your rent.
How do I request a rent statement?
You can review your rent statements through our online services.
Why am I in arrears?
Call us on 0303 123 1890 if you can’t keep up with your payments.
We can help you manage your money and put together a payment plan so you pay a realistic amount within a reasonable period of time.
Check out our managing your money pages for practical advice on saving money.