Paying your rent

You can pay rent:

  • weekly
  • fortnightly
  • four-weekly
  • or every month.

The frequency you choose is to suit you but payments must be made in advance, e.g. if you choose to pay monthly, then this must be monthly in advance.

Rent payments are collected by direct debit

Direct debit is the main way to pay your rent and service charge. Weekly or monthly payments will be taken straight from your bank account. And you won’t have to worry about missing a payment.

This way offers a payment guarantee, so if the bank makes an error, or we do, you’ll get a refund as soon as possible.

Please note that rental on non-residential units (garages, etc.) must be paid by direct debit in advance.

To set up your direct debit with us, complete the web form here (recommended).

Alternatively, you can Contact us Monday to Friday, 8am–8pm to set up your direct debit.

You’ll need your:

  • bank’s name
  • sort code and account number
  • payment reference number.

You can find your payment reference number:

To make additional payments or pay us before your direct debit is set up, there are several options.

Other ways to pay

NEW! Text messaging service

Our new text messaging service replaces our previous text alerts that prompted you to phone us about missed payments or rent arrears.

From May 2021, with our new service, if your account falls into arrears or you miss a payment we will notify you by text and include a link to our secure service where you can set up a payment plan, arrange payment directly or notify us that payment is on its way by telling us when you’re going to pay.

You will also be able to access our income and expenditure assessment, which will help you work out what is affordable to you.

If you’re struggling to pay your rent then please contact us as soon as possible. We’ll try and help with support and advice, and the sooner you get in touch the better.

Your financial circumstances may have changed due to COVID-19, if that is the case and you have concerns about your ability to pay your rent, please contact our Customer Accounts Team as soon as possible on 0303 123 1890.

Our text message to you will always include two pieces of personal information we hold about you. But if you’re ever unsure that the message has come from us you can log onto your account via MyGuinness to check your account and make a payment.

Set up a Direct Debit

You can pre-book future payments to be taken from your debit card.

Your payments will be scheduled and taken as agreed. If there are no funds available, the payment will be declined and you will not be charged.

To set up your direct debit with us, complete the web form here (recommended).

Alternatively, you can Contact us Monday to Friday, 8am–8pm to set up your direct debit.

Pay online

You can pay online through your MyGuinness online account.

You’ll be able to check your payments, review your rent statements and pay rent and service charges through Allpay.

Find out more and register for an account

Pay via the Allpay app

You can download the Allpay app on iPhone or Android to make payments on your smartphone or tablet.

You’ll need your payment reference number to set this up, which can be found on your online account or PayPoint card.

Text payments

You can complete a brief registration online at www.allpayments.net/textpay.

You just need your 19 digit payment reference number, your card details and a UK registered mobile phone.

Once registered you can text the amount you want to pay, anytime, anywhere.

At a PayPoint or with a rent payment card

Although you can use an existing payment card, we are no longer able to request new payment cards to be sent out.

To make a payment with an existing payment card only:

Find your nearest PayPoint outlet

You’ll need your:

  • rent payment card

There’s no charge for this. Just hand over your rent payment card and the cashier will do the rest.

At the post office

You can pay at any post office by cash, cheque or debit card. Payments at the post office will need to be paid five days before your rent is due, to allow enough time for the payment to reach us.

By phone

You can make a secure telephone payment. Contact us Monday to Friday, 8am–8pm.

You’ll need your payment reference number and credit or debit card.

With a direct housing benefit payment

If you pay your rent with housing benefit payments your council will usually pay us directly.

But if you’re receiving Universal Credit this will usually be paid to you. If this is the case, you will need to have a direct debit set up for your payments to us.

We can arrange for Universal Credit to be paid directly to us if you’re having trouble paying your rent.

Just give us a call on 0303 123 1890 to set this up with us.