Who repairs what?

Looking after your home is your responsibility as well as ours.

When the builders hand over new homes to us there’s usually a ‘defect period’. This means the developer will fix internal issues – like hot water not working or doors jamming – for you. After a certain time, these issues become your responsibility, unless they’re covered under your service charge. If you’ve made alterations or additions to your home during this time, we’re not responsible for fixing issues.

All our new homes come with a building warranty for major structural faults. If you think your home might have a major structural fault, please contact us immediately.