We want you to be happy living in your home with us. Here you’ll find some answers to any questions you might have about your home.
MyGuinness - online services
View your rent statements and check your payments with our new online services.
Living in your home
We want you to feel comfortable in your home and make it your own. There are a few things we ask you to do to keep your home in good condition.
Staying safe in your home
Helping you feel safe and secure in your home.
Your safety is our priority. We do all that we can to make sure you are safe and that you feel safe in your home.
Although you have a legal obligation to decorate and make simple repairs, you won't need our permission for these. However you will for anything more complicated.
Aids and adaptations
We want to help tenants and members of their household live independently and safely in their home. Aids and adaptations are reasonable adjustments to a person’s home that make it safer and easier to live in.
Subletting (sub-tenants) and lodgers
You may be able to take in a lodger, or sublet part of your home, if it's allowed in your tenancy agreement, but you must first get our written permission.
Running a business from home
We’re happy for you to work or run your own business from home. Find out more about which businesses you can run.
Change in circumstance
At some point in your time living with us, you might need to let us know about a change in your circumstances.