Staying safe in your home

Helping you feel safe and secure in your home.

Take a look at what you need to know about asbestos, carbon monoxide, gas, water and fire safety.


Why am I likely to be safe from asbestos?

Any asbestos in your home will be locked inside whatever product it was used in. It’s only a risk if these products get damaged. That’s why we need to check your home. Think about it like electricity. It’s perfectly safe unless it is interfered with.

It’s hard to tell whether a product contains asbestos just by looking at it. So we need to take samples and test them in a lab.

So remember, there’s no danger unless the fibres are released and inhaled into the lungs.

Keeping yourself safe – your responsibilities

If you ever suspect asbestos, from any damage or deterioration in your home – do not touch it. Don’t try to clean it up. Just call us straightaway at our Customer Service Centre on 0303 123 1890 and we’ll get someone out to inspect it.

Find out more

Take a look at our leaflet to get more information and advice.

Carbon monoxide

Around 40 people in the UK die each year from carbon monoxide poisoning.

Carbon monoxide has no taste, smell or colour and can kill without warning in a matter of hours.

Carbon Monoxide is not only produced by gas fires and boilers, but can be emitted by BBQs and Calor Gas heaters as well.

Signs to look out for

Symptoms of carbon monoxide poisoning can be mistaken for flu. They include

  1. Headaches
  2. Dizziness
  3. Nausea
  4. Breathlessness
  5. Collapse
  6. Loss of consciousness

Look out for:

  • Floppy yellow or orange flame on your gas hob, rather than crisp blue
  • Dark, sooty staining on or around gas appliances
  • Pilot lights that frequently blow out
  • Increased condensation inside windows

Suspect a carbon monoxide leak?

Turn off the gas supply. Call the National Grid immediately on 0800 111 999. Open the doors and windows and leave your home. An engineer should arrive within an hour.

Fire safety

For more information on fire safety in your home, please take a look at our fire safety pages.

Gas safety

If you smell gas or are worried about gas safety you can call the National Grid on 0800 111 999 at any time, day or night. Your call won’t cost a thing.

Gas safety tips

  • Never use a gas appliance that you think is faulty.
  • If there is a yellow or orange flame, soot or stains around the appliance, or the pilot light keeps going out, let us know straight away so we can check it’s safe.
  • Don’t cover appliances or block air vents or outside flues.
  • Do not store bottled gas in your home.
  • Don’t fit draught excluders or double glazing to rooms containing a gas appliance without providing further ventilation.
  • We service all our customer’s gas appliances on an annual basis. We’ll write to you to let you know when your check is. It’s really important that this happens every year, so please let us know if you can’t make the appointment.

Water safety

The risk of legionella causing illness in domestic housing is very low. Taking the following simple precautions will help you keep safe:

  • Showers, taps and garden hose pipes that have not been used for several days should be run before use at a very low rate of flow (dribbling) for 1 minute to avoid aerosol spray generation, after which, increase the flow rate for a further 4 minutes.
  • Keep all showerheads and taps clean and free from build-up of limescale, mould or algae.
  • If you have stored hot water cylinder, keep your hot water stored at 60oC, but be careful of scalding.