How we can help

Our staff are trained to offer support if you’re having problems in your neighbourhood. Please report any issues to us or call the police if someone’s committing a crime.

What we can do to help

It’ll depend on each case of anti-social behaviour, but there are a number of ways we can support you.

  • If the neighbour causing the issue is one of our customers, we may warn them in person or writing. We might ask them to sign an Acceptable Behaviour Contract. If they don’t live in one of our homes, we’ll speak to their landlord if they’re a tenant. We find this often solves the problem.
  • If you’re comfortable with it, talking with your neighbour might solve the issue. We can sort out mediation, where someone trained in resolving arguments will meet with you both to help.
  • If it’s a general issue in your area, we might work with the police or local authority to tackle the problem.

Tackling anti-social behaviour

If nothing else has worked, we may take legal action. This means we’d take customers to court. We might seek a Civil Injunction and ask that they be excluded from their home if they’re violent. A breach of a Civil Injunction could lead to a fine and/or a prison sentence. Finally, we might try to evict them for breaking the good behaviour clauses in their tenancy agreement.

Very occasionally, our customers might be impacted by exceptionally bad ASB caused by a serious criminal offence. We understand how upsetting ASB can be. So we’ll consider taking strong action to deal with this.

If the offence meets a qualifying condition we may seek an eviction order for outright possession. These are considered so serious, that as long as the conditions are met, the judge must agree to the eviction. Taking this action helps us keep our neighbourhoods safe and peaceful.

Can I remain anonymous?

We’ll never share your details with anyone without your permission.

If we go to court, we’ll need witnesses who have been impacted by the behaviour to give evidence, so we may ask if you’re willing to do this. We’ll tell you what this means and it’ll be your decision.