Community Rules

Community Rules

Be Kind and Courteous

Let’s treat everyone with respect. Healthy debates are natural, but kindness is required.

No Hate Speech or Bullying

Bullying of any kind isn’t allowed, and degrading comments about things such as race, religion, culture, sexual orientation, gender or identity will not be tolerated

No Promotions or Spam

Occasional promotion of LOCAL business is fine. Spam, irrelevant links or promotion of business outside of your neighbourhood isn’t allowed.

Respect Everyone’s Privacy

Do not upload images or information of others without their prior consent, and always get consent before sharing someone else’s post.

No Illegal Goods or Animals for Sale

This goes for sale, advertising, rehoming or requests. The Dwellant Portal is not the place to buy or sell illegal goods, or pets.

Support your Community Space

This space is for all customers living in your neighbourhood. Please respect others by not posting any inappropriate language, content or imagery. If you see anything that goes against our community rules, please report it to us using the Contact Leaside Lock Management Team function.

How we will use your information

Information about the Guinness Partnership and Dwellant

The Guinness Partnership Ltd, 30 Brock Street, Regent’s Place, London, NW1 3FG as a Data Controller will be responsible for determining the use of your information for the purpose of providing access to, publishing information and carrying out requests made through the Leaside Lock Portal.

Dwellant as a Data Processor will provide this service on our behalf through the use of the Leaside Lock Portal. (The Portal)

In this privacy notice, ‘we’, ‘us’, and ‘our’ mean The Guinness Partnership Limited and its subsidiary companies within our Group.

Scope of this Privacy Notice

The Leaside Lock Portal is an easy way for you to connect with Guinness Staff, other tenants, your neighbourhood, request services and book any relevant amenities. We’re committed to protecting the personal information we collect about you and this privacy notice explains what happens to the information you are providing to us.

It also explains how we and some of the companies we work with collect, use, share and protect information in relation to our mobile services, web site, and any software provided on or in connection with the App and your choices about the collection and use of your information.

Guinness Data Protection Officer

Our obligations under Data Protection Regulations are overseen by the Information Governance Team who can be contacted on

The Guinness Partnership has appointed a Data Protection Officer to monitor our compliance with Data Protection Regulations.

If you have any concerns our Data Protection Officer can be contacted at

Data Protection Officer
The Guinness Partnership
Bower House
1 Stable Street

Why we need your personal information

We will only collect the minimum amount of personal data for us to engage with you, respond to requests and for you to book amenities and engage with others through the use of the Portal.

What type of information do we hold?

To provide the Portal service, we must process information about you.

Standard personal information

Some of the information we may hold about you is categorised as standard personal information. This includes:

Your username, password and email address when you register for the Leaside Lock Portal;
User Content (e.g. photos, comments, and other materials) that you post to the Portal;
Communications between you and Guinness (e.g. activities that are taking place on your scheme)
Information in relation to requests or services provided (e.g. repairs to a communal space)
Information relating to the booking of amenities

Special category information

We don’t intend to collect from you information that is is more sensitive and is considered to be special category information. However if you post any sensitive information it could include:

Disability or other health information
Ethnic origin

How we use your information

We use the information we hold to deliver the Portal, deliver important messages to you and to process any requests such as communal repairs or booking amenities.

Group to enable us to respond to your requests.
– When you register for the Portal your information will be shared with Dwellant, whom provide the Portal on behalf of Guinness.

Parties with whom you may choose to share your User Content

Any information or content that you voluntarily disclose for posting to the Portal, such as User Content, becomes available publicly within the Users on the Portal. Once you have shared User Content or made it public, that User Content may be re-shared by others.

Responding to legal requests and preventing harm

In some cases, we may have a duty to disclose your information to the police and other law-enforcement agencies to perform their duties for the purpose of crime prevention or detection, if we have a legal obligation to do so or it is required by a Court Order.

How we keep your information safe

We apply appropriate measures to ensure your personal information is secure.  For example, we have systems in place so that access to personal information is restricted to authorised individuals on a strictly need-to-know basis, taking reasonable steps when requesting a unique password to verify your identity before granting you access to your account;

Guinness and Dwellant have a contract which sets out Guinness as the Data Controllers and Dwellant as a Data Processor.

Your information collected through the Portal will be stored and processed in the UK.

Please do your part to help us. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to emails between you and us, at all times.

Lawful basis

We need a lawful reason to use your information, for the majority of your personal information on the Portal we will use one of the following conditions:

For the performance of our contract with you in relation to requesting repairs and services.
Legitimate interests is one of the legal reasons why we may process your personal information taking into account your interests, rights and freedoms as necessary and for our (or others’) legitimate interests, including our interests in providing an innovative, personalised, safe, service to you.

If you wish to object to us using your information for any of these legitimate interests, please contact the Guinness Data Protection Officer at the details provided above.

Where you publish information on the Portal which is special category information to this will be processed under the following condition: processing relating to personal data which are manifestly made public by the data subject.


We will not use your personal information to send you marketing directly. However, the Portal will be used to promote activities that customers may wish to engage with such as the training events, community initiatives etc. and to keep you updated, for example in relation to any ongoing works within your building.

How long we keep your information for

Information placed on your account that relate to your communication with us and requests will be held for 6 years once you stop becoming a customer of Guinness.

All other information such as booking facilities and package delivery will be held for 6 months once you deactivate your account.

Your Rights under Data Protection law

Data Protection law gives you greater control as to how we can use your information. To enable this, you have the right to request us to take action in relation to your information. You have the following rights:

Right of access – the right to request details as to how we use your information and to be provided with a copy of that information.
Right to Rectification – the right to have inaccurate data corrected
Right to erasure – the right to have certain information about you deleted
Right to Restriction – the right to request us to limit the use of your personal information in certain circumstances
Right to Object – the right to object to us using your information for a task carried out in the public interest, where we have informed you that we are processing in our or a third parties legitimate interests or if we use your information for direct marketing
Right to Data Portability
Please Note:

These rights are not absolute and will be considered on a case by case basis except where you withdraw consent or object to direct marketing. In each case we will let you know in our correspondence with you whether we can comply with your request and provide a full explanation if we cannot comply.

How to request access to your data

When you make a request, we need to be sure that it is you applying. You will need to either pass our data protection checks or we may ask you to provide 2 forms of identification if we have any doubts.

We will consider each and every request and respond within one month of receiving a valid request. If your request is particularly complex we may extend this, by exception, for up to a further 2 months.

If you would like to request access to your personal data, you can do so by using Guinness’s online form.

You can also request access to your personal data or to exercise any of your other rights, by contacting us at:

Information Governance Team
The Guinness Partnership
Bower House
1 Stable Street

Or use any of the following methods:

call us on 0303 123 1890
Use the contact us form on our website
Live chat with us via our website

It would be really helpful if you could provide as much information as possible to help us assess and progress your request.

Other websites and services

Please remember that when you use a link to go from our Portal to another website or service such as MyGuinness, the Privacy Policy for the Portal does not apply to those third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link on our website, are subject to that third party’s own rules and policies.

In addition, you agree that we are not responsible and do not have control over any third-parties that you authorise to access your User Content. If you are using a third-party website or service and you allow them to access your User Content, you do so at your own risk

Changes to the Privacy policy

It may be necessary for us to modify or update this Privacy Policy from time to time, for example to reflect updates to the Portal or where required by law. We will notify you before we make changes to this Privacy Policy and give you the opportunity to review the revised Privacy Policy before continuing to use the Portal. Your continued use of the Portal after any modification to this Privacy Policy will constitute your acceptance of such modification

What to do if you're not happy with how we handle your data

If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officers at the details provided at the beginning of this privacy notice who will investigate the matter.

If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law, you can then make a complaint to the Information Commissioner’s Office (ICO).

Information Commissioner,

Wycliffe House, Water Lane,

Phone: 0303 123 1113