If you have an emergency repair please call us straight away on 0303 123 1890 and we’ll deal with the repair within 24 hours. Please don’t log emergency repairs on web forms or other channels as we can’t respond immediately. Our phone lines are open for emergency repairs 24 hours a day, seven days a week.
For non-emergency repairs we recommend you use your MyGuinness account, our web forms or our other contact channels as these are monitored 8am to 8pm Monday to Friday.
Are you 18-21 years old? New Universal Credit rules you need to know about
29 March 2017
From 1 April 2017, the government is changing the rules for some people making a new claim for Universal Credit.
If you’re single and aged 18 to 21, you won’t be automatically entitled to get help paying your rent.
There are some exceptions to this, including people already receiving Universal Credit or Housing Benefit. But if you’re making a new claim and you live in an area where Universal Credit has been fully rolled out, you’ll be affected by this change.