Big Energy Saving Week

20 January 2021

This week is Big Energy Saving Week – a national campaign to help people cut their fuel bills and get the financial support they are entitled to.

At Guinness, we are working continuously to increase the environmental standards of our properties and improve our service to customers. Recently, we have made some positive steps forward in ensuring more of our homes are energy efficient, as well as providing additional support and advice for our customers.

energy web-feature1Making our homes energy efficient

Over the past year, we have been improving the energy efficiency of our homes through a targeted programme of insulation works that reduces heat loss and lowers carbon emissions, which has helped our customers save money on their bills. We have retrofitted over 600 properties with 700 insulation measures that are expected to provide customers a combined savings of £1.9 million over a lifetime. In addition to this, we have started exploring a number of innovative measures to help improve the energy performance of our homes, including robot technology that insulates suspended timber floors.

Saving our customers money on their bills

We have been forging new partnerships with local energy charities across the country, to increase access to energy support and advice for our customers. One of them is Connect for Help, an energy advice organisation targeted towards households that are already in, or at risk of, fuel poverty. Over the past few months, they’ve been helping our customers reduce their energy bills to ensure that they can afford to keep warm throughout the winter. If you’d like free confidential advice from Connect for Help, you can contact them via their website, email or by calling 0800 029 4548.

Improving our service

As we look to continuously improve our services, our Sustainability Team is currently delivering energy training to our frontline staff, so that they too can offer energy advice and support to customers in these very difficult times. If you would like to know more about our energy-saving tips, take a look at dedicated page on it.