If you have an emergency repair please call us straight away on 0303 123 1890 and we’ll deal with the repair within 24 hours. Please don’t log emergency repairs on web forms or other channels as we can’t respond immediately. Our phone lines are open for emergency repairs 24 hours a day, seven days a week.
For non-emergency repairs we recommend you use your MyGuinness account, our web forms or our other contact channels as these are monitored 8am to 8pm Monday to Friday.
Local children bring a smile to Crewe’s Pickmere Court customer
08 June 2020
Guinness Care colleagues have been coming up with creative and inventive ideas to keep customers entertained while they have been unable to leave their homes due to the coronavirus pandemic.
School children creativity
Colleagues at Pickmere Court, an independent living development in Crewe, had the wonderful idea of contacting schools in the local area to ask if children would like to write letters, poems or draw pictures for the customers.
After a fantastic response from the school children and other children living in the area, Carly Sproston, an administrator for Pickmere Court (whilst working from home), has put them all together in a book called ‘The Book of Smiles’.
Keeping busy and entertained
The customers, just like everyone else, have been feeling the effects of the lockdown measures, so it’s been fantastic to see that our colleagues have gone above and beyond their usual duties to ensure customers have plenty to do. Some of the activities, whilst social distancing has been observed, include:
A zoo experience.
Rainbows to colour in and put in their windows to show support for the NHS.
Enjoy a virtual Grand National.
Learn how to sign with a sign language word search.
Having all the patterns to knit or crochet a frontline bear.
Activity booklet full of crosswords, word searches, puzzles, and quizzes.
Rosamund Ash, Guinness customer:
Life is difficult at the minute but I have my beautiful garden to keep me busy and I’m knitting items for Leighton Hospital babies.
Michael Podmore, Guinness customer:
I loved the activity book done by Carly, huge variety and kept me busy. It was a fantastic idea. Stay safe everyone.
Carly Sproston from Guinness Care said: “All the colleagues at Pickmere Court want to make this difficult situation as bearable as possible for our customers and we are so pleased they are enjoying the fun activities to help pass the time. Our customers are coping really well and I would like to say a huge thank you to all of them and to all the children that sent us letters and pictures.”
Two customers made home-made cakes and pies which they sold in communal gardens, raising £600 which they have donated to local Leighton Hospital to help get extra PPE for hospital staff.