Domestic abuse -
Guinness makes a stand

24 July 2018

We’ve made a commitment to tackling domestic abuse by signing the Make a Stand pledge. Led by the Chartered Institute of Housing and the Domestic Abuse Housing Alliance (DAHA), the pledge will focus on four key areas.

make-a-standWe will:

  • put in place a policy on domestic abuse for our residents
  • put in place a policy on domestic abuse for our staff
  • publish information on local and national domestic abuse services
  • appoint a senior manager at Guinness to lead on this project.

We will be completing our pledge commitments by September 2019.

Supporting our customers

Our tenancy enforcement team will lead on the pledge work and already support customers experiencing abuse. One recent case involved Natasha*, who fled her home after being attacked by her partner.

He was increasingly controlling, even tracking Natasha using a mobile app. He’d also begun to control her social media accounts.

Our tenancy enforcement team arranged to meet Natasha at a local café. They started working with her and other agencies to help her rebuild her life. We have rehoused Natasha, giving her and her children a fresh start.

Commenting on the pledge, Tenancy Enforcement Manager, Alex Wrigley said: “Signing the Make a Stand Pledge recognises the role that The Guinness Partnership must take in tackling domestic abuse. We are one of the largest providers of social housing and it is important that we lead the way in how to help those affected. We’re determined to improve our response for both our customers and our staff.”

How to report domestic abuse

Customers can contact us using our web form or by calling us on 0303 123 1890 between the hours of 8am and 8pm, Monday to Friday and 9am and 5pm on Saturday.

If you think you are a victim of domestic abuse, or if you think a friend or family member is experiencing abuse, you can call the 24-hour Freephone national helpline on 0808 2000 247.


*Natasha’s name has been changed to protect her identity.