Don’t get caught out
by a scam call

26 September 2016

We’ve all heard stories of phone scams that trick people into handing over their bank details. There’s lots of different scams out there, but one of our care and support team members recently stopped it happening to a customer. It can happen to anyone, so here’s what to look out for.

Member of staff on the phoneWhat’s the scam about?

The scam is about the Telephone Preference Service (TPS). This is a free service that lets people opt out of unwanted sales and marketing calls.

The caller asks if you’re on the TPS list, and if you are, they’ll try to charge you to stay on the list. They’ll claim it’s due to government legislation and ask for your bank or credit card details.

If you’re not on the list, they’ll ask if you want to be and ask for your bank or credit card information.

What should I do if I get called?

If you get a call like this, make sure you never give out your bank or credit card details. If you’re worried, you can contact us for help.

If you think you may have already been scammed, you should report it to your local police service or Action Fraud.