If you have an emergency repair please call us straight away on 0303 123 1890 and we’ll deal with the repair within 24 hours. Please don’t log emergency repairs on web forms or other channels as we can’t respond immediately. Our phone lines are open for emergency repairs 24 hours a day, seven days a week.
For non-emergency repairs we recommend you use your MyGuinness account, our web forms or our other contact channels as these are monitored 8am to 8pm Monday to Friday.
We recently celebrated the dedication, passion and achievements of Guinness staff at our annual employee Star Awards. The Awards gives us a chance to recognise the outstanding work that our employees do every day to provide a great service for our customers.
This year we had some exceptional winners and we’re really excited to see some of their stories make the news in their local communities.
Our Apprentice of the Year Francis Ngawoofah had a great piece written about him on the Oldham Evening Chronicle website. Francis is in the first year of his electrical apprenticeship with Guinness Property and is really shining brightly in his role.
Carer of the Year winner Sarah Packer, who works at our Okehampton Extra Care scheme, Castle Ham Lodge, was front page news in the Tavistock Times Gazette.
We’re really proud of our stars and the work they’ve done for Guinness and our customers. A big congratulations to Sarah and Francis on their award wins!
A trainee electrician from Oldham has won ‘Apprentice of the Year' in The Guinness Partnership's Star Awards. Apprentice electrician, Francis Ngawoofah, beat stiff competition from across the country to take the title and win the national award.
A care worker from Okehampton has won ‘Carer of the Year’ in The Guinness Partnership’s Star Awards. Care worker Sarah Packer from Castle Ham Lodge, an extra care housing scheme in Okehampton, beat stiff competition to win the national award at a ceremony in Manchester.
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