Guinness’s Annual Report for Residents 2020/21
28 September 2021
We have published our Annual Report for Residents for 2020/21.
28 September 2021
We have published our Annual Report for Residents for 2020/21.
It sets out how Guinness performed on a wide range of issues including repairs, customer support, complaint handling and how we use our income.
It also includes our response to coronavirus. Over the last year the support we provide has become more important than ever, our teams have worked hard to support our customers and communities and we have:
This edition, for the first time, shows for each region both how we have done and how satisfied our customers are. It says how we are engaging and listening to tenants and residents to improve what we do, and how you can get involved.
Read the full report here.