Our Housing Heroes

22 April 2016

Congratulations to Maxine Latouche and Alex Pun who've both been shortlisted in categories for the Housing Heroes Awards.

Guinness' Housing HeroesMaxine Latouche – going above and beyond for our customers

Anti-social behaviour officer, Maxine, is in the running for Inspirational Colleague of the Year. Maxine always goes above and beyond supporting our more vulnerable customers to change their lives and keep their homes.

Following up an ASB report, Maxine stepped in when she realised the customer involved was not able to look after himself well and didn’t have any furniture or belongings in his home.

Whilst offering support to help himself, she also lent a hand cleaning his flat, replacing broken items and hanging new curtains. The ASB reports against him reduced as he felt happier in his home and trusted Maxine and other Guinness staff.

Maxine’s colleague, Loo Moakes, a tenancy support officer, said

“Nothing is too much effort for Maxine. She’ll gladly go out of her way to help her colleagues and our customers. She’s a great team player; she gives me the support to get the best for our residents.”

Alex Pun – leading his team to success

Senior support worker, Alex Pun, will be fighting off competition for Inspirational Leader of the Year. He leads our Guinness Care and Support team in Portsmouth, and has built a superb reputation for the team and the service. Customer satisfaction is high and there is a three-month waiting list. He’s worked closely with Portsmouth’s food bank as well, delivering benefits to the wider community.

Rebecca Ingram, who works in Alex’s team, said,

“Alex is an amazing leader and an even better role model. He’s made me want to do better, to better myself and to make Guinness proud of what we do for our community.”