If you have an emergency repair please call us straight away on 0303 123 1890 and we’ll deal with the repair within 24 hours. Please don’t log emergency repairs on web forms or other channels as we can’t respond immediately. Our phone lines are open for emergency repairs 24 hours a day, seven days a week.
For non-emergency repairs we recommend you use your MyGuinness account, our web forms or our other contact channels as these are monitored 8am to 8pm Monday to Friday.
Quicker, quality repairs services for our customers
09 January 2017
We’ve listened to your feedback and you’ve told us that a good quality, efficient repairs service is one of the things that matters most.
So we’re happy to let you know that, from today, we’ll be delivering repairs services through Guinness Property and Wates Living Space to 7,000 more customers in the south and in the London area. They’ll be replacing Axis Europe.
More tradespeople, quicker repairs
Wates will be providing repairs services to 5,800 homes in and around London. They already deliver an excellent service for us in the West of England and provide high-quality repairs services to many other London organisations.
Guinness Property, our in-house repairs team, will deliver repairs to 1,200 homes from Brighton to Crawley.
Our new contractors will be employing more tradespeople, so our customers will be able to get repairs done more quickly.