Our Saturday contact centre opening hours are changing

27 November 2019

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From Saturday 30 November our customer contact centre will be open on Saturdays from 9am – 5pm.

With 20,000 of you now using the MyGuinness portal and accessing key Guinness information online, the times that our contact centre are busiest have been changing. So we’re changing too, to make sure our teams are available when we need them.

Customer demand means we can move staff from the weekends when it’s quiet, to weekdays when we’re busier. That means we can respond more quickly when the phones are busier during the week.

We’ll still be available Monday–Friday from 8am–8pm as usual.

Our out of hours team will continue to take any calls to help if you need an emergency repair, and of course you can continue to use your MyGuinness account 24 hours a day, 7 days a week.