My first manager really inspired me and made me believe that I could go on to achieve more – and I have. ”
From the day I started – actually, from the moment I first contacted them – everyone at The Guinness Partnership has been really helpful and supportive. My first job was as a customer service advisor. That was back in 2005. I’ve had five different jobs since then and have moved from customer service to IT, which is where I am now. Guinness invests in your professional development. You have regular one-to-ones and appraisals, and it’s always clear what’s expected of you and, of course, what you can expect from Guinness.
You have your own career development plan and you’re encouraged and supported to learn skills, try new things and develop your career. In my time here, I’ve received funding to attend college; I’ve completed an Institute of Leadership and Management award and I’ve been on a number of IT service management courses. And while I’ve only just started my current role of business relationship manager, I’m already booked on a very good course to develop my skills.
Whatever stage you’re at in your career, you’re encouraged to fulfil your potential and you receive the investment to do so. As well as the career development, the salaries and rewards are very competitive – plus you’re able to top them up. But more than anything, I love the fact that my work benefits our customers. Working here is rewarding, challenging and aspirational, and I’m incredibly proud to be part of a team that makes a difference.
What career opportunities are there?
Tons! I started as a customer service advisor and since then I’ve successfully secured a further five internal roles.
What do you enjoy most about working here?
The people and the vision. As well as the desire to continually improve the services we deliver to our customers.
How would you describe the culture here?
Diverse, fast-paced and fun. Everyone is encouraged to contribute to the success of The Guinness Partnership.
Customer Service Advisor
Senior Customer Service Advisor
Customer Service Team Leader
Customer Support Manager
Business Relationship Manager