We take your privacy very seriously, so we want to make sure you understand your privacy rights and how we use your information.

On this page, you will find a brief overview of what your privacy rights are and why we use them.

Purpose of Processing/Uses

  • We use your information to respond to any of your enquiries, as well as provide you with our services.
  • We may also use your details to keep you informed about our services and offerings to you.
  • We use your personal details in accordance with the General Data Protection Regulations (UK GDPR) and the Data Protection Act 2018. We will only share your information for specific circumstances, such as our contractors, to assess your application, carry out services to you, support you through your tenancy, carry out surveys to improve our customer service, investigation of criminal behaviour including law enforcement or if we are required to by law or in any legal proceedings.

Your Rights

Under General Data Protection Regulations you have a number of rights over our use of your information. We are dedicated in working with you when you exercise your rights within this legal framework. Depending on your relationship with us and the type of information you may have the following rights:

Right of Access – the right to request details as to how we use your information and to be provided with a copy of that information.
Right to Rectification – the right to have inaccurate data corrected.
Right to Restriction – the right to request us to limit the use of your personal information.
Right to Object – the right to object to us using your information.
Right to Data Portability – the right to request certain types of information to be provided to you or transferred to a third party in an electronic, machine-readable format. Currently this will be provided in a .csv format file – commonly used in Microsoft Excel.
Right to Withdraw Consent – if we have asked for your consent to process some of your personal information, you have the right to withdraw this at any time. We will never ask for consent for providing a service to you or if you would be disadvantaged if you did not want to consent.
Automated Decision Making – we currently do not make any decisions relating to you in a solely automated fashion. i.e. without any human involvement. If we do we will tell you and you will have the right to request us not to unless it is strictly required to enter into (or performance of) your contract, required by law or you have provided your explicit consent.

Further information on your rights and how they apply can be found in our full privacy notice.

If you are a customer wishing to make a request under any of these rights please use our online form.

To make a request for Data Portability please email the Information Governance Team.

If you are not the data subject but needing to make a request for personal data please use our other requests for information form here.

Your right to complain

If you need to complain about how the Guinness Partnership handles your personal data please contact us at:


If you remain dissatisfied, you can make a complaint about the way we handle your personal data to the Information Commissioners Officer at this link.

Identity of data controller

The Data Controller is The Guinness Partnership Ltd, 30 Brock Street, Regent’s Place, London, NW1 3FG. You can contact us for any privacy related matters at:

Information Governance Team
The Guinness Partnership
Bower House, 1 Stable Street
Hollinwood, Oldham

0303 123 1890

We have appointed a Data Protection Officer, Lesley Bullen, to oversee our compliance with Data Protection Regulations.

You can contact her at dataprotectionofficer@guinness.org.uk


To make things simpler we have split our privacy information and privacy rights into the below categories: