Purpose and lawful basis

We want to help you stay in your home and make the most of your money and your time living in a Guinness home. Our Customer Support Team are on hand to provide advice and guidance through any difficult times you may face.

The involvement of our Customer Support Team will always be with your permission. In order for us to be able to provide the correct advice, guidance and support, we will need to collect and use your information.

Depending on the circumstances of your referral, we will need to collect and use your personal information such as your contact details, financial details, national insurance number, any relevant criminal convictions, social services support, any addictions such as drug and alcohol and any other relevant health conditions.

Our lawful basis for processing your contact and financial details, national insurance number, social services support is as it is in our and your Legitimate interests under Article 6 (1) (f) of UK GDPR.

Any information relating to your physical or mental health will be collected and used under Article 9 (b) of the GDPR and Schedule 1 Part 1 (1) of the Data Protection Act 2018 in order to assist associated risks relating to your health and housing.

We will only process information relating to your criminal convictions in order to support you with your consent in accordance with Article 6 (1) (a) of the UK GDPR and Schedule 1 Part 3 (29) of the Data Protection Act 2018.

Why we need to use it?

In our role as a registered social landlord we need to make sure that applications meet our letting criteria and that any offer of a home appropriately meets your needs as a Guinness customer.

How long we keep it?

If your application is unsuccesssful we will retain your information for 6 months from when it was declined.

If your application is successful and you become a Guinness customer your information will become part of your customer file and retained for 6 years once you have stopped being a customer of Guinness.

Your Rights

You have the right to access your personal data held in your application file by us. (Access)

You also have the right to have inaccurate data corrected and incomplete data completed. (Rectification)

You have the right to request us to pause the use of your data only if you have contested the accuracy whilst we verify your application or to stop its deletion in the case of a legal claim. (Restriction)

You have the right to receive, or have transferred to another organisation, information you have provided to us in a re-usable electronic format. (Data Portability)

Who we share the information with?

In order to process we use a number of third parties to assist in our application process:

  • Trust ID to identify your verification.
  • Policy in Practice to assess your financial circumstances.

Depending on your circumstances we may be obliged to share and work with other external organisations such as:

  • Your Local Authority including Social Services
  • Any relevant Health Professionals
  • Department for Work and Pensions
  • Law Enforcement.

International transfers

All information through this process is held within the EU in accordance with Data Protection law.