Purpose and lawful basis

From time to time we may contact you in order to ask you questions about our services, performance and what we can do to improve. Your responses will be used to inform Guinness’ policies and procedures moving forward, improve our services to you and identify areas we may need to improve on.

The lawful basis we are relying on to use your personal data in this way is Article 6 (1) (f) of the General Data Protection Regulations as it is in our and your legitimate interests.

What we need?

In order to be able to contact you to carry out surveys we will use your name and telephone contact number.

Why we need to use it?

If w do not carry out surveys we will not be able to identify what is working and what is not and therefore unable to improve our services to you.

Your Rights

You have the right to access your personal data held in your application file by us. (Access)

You also have the right to have inaccurate data corrected and incomplete data completed. (Rectification)

You have the right to request us to pause the use of your data only if you have contested the accuracy whilst we verify your application or to stop its deletion in the case of a legal claim. (Restriction)

You have the right to receive, or have transferred to another organisation, information you have provided to us in a re-usable electronic format. (Data Portability).

Who we share the information with?

We contract with a specialist third party, The Leadership Factor, whom will require access to you personal data in order to telephone you, if selected.

International transfers

None of your information will be transferred outside of the UK for this purpose.