Do you want to report anti-social behaviour?
If you’re having problems with your neighbours and want to report anti-social behaviour, please do NOT use this form. You’ll need to do that using our ‘Report anti-social behaviour‘ form.
Not sure who looks after what on your estate? Find out about the most common issues below.
You’re responsible for putting your rubbish in the communal bins or leaving it outside your home on bin collection day. You can find your bin collection day on the gov.uk website.
We need to keep communal areas clear, so that fire exits aren’t blocked and everyone stays safe.
Please don’t store any personal items – including doormats, plants or shoes – in the corridors. These are a fire hazard, and we’ll remove them from communal areas.
Fly-tipping and bulk waste
You’re responsible for getting rid of large waste items. The council will take these away, but will usually charge for this. You can find out how to arrange this here.
If you spot fly-tipping in your neighbourhood, you should report it to your local council.
It’s not our responsibility to remove bulk waste, and if we do, the cost of removal may be added to the service charge for that estate.
You can also use your MyGuinness account to report this issue to us online.