Universal credit claims

As a landlord Guinness has responsibilities to help our tenants make and manage their Universal Credit claims.

Our lawful basis we rely on for processing Universal Credit claims is that it is as it is in our and your Legitimate interests under Article 6 (1) (f) of UK GDPR

In order to verify your Universal Credit claim with the Department of Work and Pensions (DWP) we will process the following information:

• Name
• Address
• Date of Birth
• Payment reference number
• Confirmation that you are the tenant and liable for the rent
• Date the tenancy began and how long the term is
• Amount of rent and how often it is paid.
• If there is anyone else on the tenancy other than the claimant
• No of bedrooms
• Any rent free weeks

We will process the information we hold in order for your Universal Credit claim to be progressed.

The information in relation to the claim will only be held until the verification has been completed, usually 5 working days.

You have the right to access your personal data held in your application file by us. (Access)

You also have the right to have inaccurate data corrected and incomplete data completed. (Rectification)

You have the right to request us to pause the use of your data only if you have contested the accuracy whilst we verify your application or to stop it’s deletion in the case of a legal claim. (Restriction)

You have the right to Object to the use of your personal data for this purpose. (Object)

We will share information across employees within The Guinness Partnership and its subsidiaries to enable us to verify your Universal Credit claim.

Information will be shared with the DWP in order that they can progress your claim.

We contract with Enterprise RPA whose Robotic Process Automation enables us to:

• Verify your claim with DWP and
• Provide technical support if there is an issue with a particular claim being processed.