Building strong foundations for the future success of the business

These are exciting times at Guinness, times of change and rewarding challenges. We’ve made significant investment in our people and systems, enabling us to work more effectively and create strong foundations for future success. And we’re just getting started. We’ve bold and ambitious plans ahead – plans that our corporate services teams will play a key role in delivering. After all, the more profitable we are as a business, the more we are able to reinvest into improving our services and building more homes.

Our Corporate Services teams sit right at the heart of our vision of being a great business that provides great services, great homes and is a great place to work. They provide vital support across The Guinness Partnership, ensuring that we continue to offer high quality efficient services that are also safe and compliant.

Our Corporate Services Teams include: Human Resources, IT, Strategy and Communications, Procurement, Governance and Legal, Finance, Business Change and Internal Audit.

 

“We’ve reshaped the organisation and we’re growing, diversifying and transforming the way that we do business.”  

Catriona Simons
Group Chief Executive

What we do

It takes a lot of very talented people to create a business as successful as Guinness. Click on the images below to find out more about the teams that make up our Corporate Services Directorate.

Business change

Responsible for delivering change across The Guinness Partnership, our business change team provides programme management and support for impactful business change projects. As part of a vision that sits within our strategic plan, the team continually looks for ways to improve our services and ways of working.

Finance

The finance team at The Guinness Partnership plays a critical role in the success of the organisation. With an overall aim of ensuring Guinness has a strong financial base from which we can be a high performing organisation meeting our objectives, finance is divided into 4 teams:

Group Financial and Performance Reporting – provides accurate and timely management and budget information to all levels of the business.

Treasury – arranges and manages the loan portfolio needed to build new homes for people who need them.

Financial Planning and Analysis – ensures building development schemes make sense financially and that our finances are planned properly over the longer term.

Financial Services – run the systems that make sure rents and service charges are properly calculated and the thousands of financial transactions are processed accurately and efficiently.

Governance and legal services

Our governance and legal services teams are vital to ensuring that we have clear and robust governance arrangements in place. They collaborate with all areas of the organisation to make sure everything is well-run, resources are managed effectively and risks are managed.

HR services

Here at The Guinness Partnership, our people are right at the heart of everything that we do. We firmly believe that employees who are engaged, recognised, rewarded and given the opportunity to progress make an effective, high-performing organisation. Our dedicated HR professionals take a lead role in attracting, recruiting, developing and retaining the very best people – people whose talent and enthusiasm enables the delivery of excellent customer service and the achievement of our business strategy.

Learning & Development

Our dedicated Learning & Development team support our colleagues’ continuing professional development by creating innovative and relevant learning opportunities.

Some of the learning activities staff can enjoy are:

  • Training courses and workshops – such as soft skills, management and leadership development
  • Talent programmes – such as the Aspiring Leaders Programme
  • Professional qualifications, apprenticeships and professional memberships
  • Mobile Learning – such as Unconscious Bias eLearning,
  • Development and career planning as part of our regular Performance Review process
  • Coaching and mentoring

IT services

Technology plays an essential role in enabling The Guinness Partnership to successfully deliver its services to our customers and to empower our staff to work smarter and more effectively. Our IT staff are vital to the smooth running and maintenance of those systems and have integrated, implemented and operate some of the latest technologies in telephony, unified communications, conferencing and virtualised desktop infrastructure to deliver consistent and efficient business services to our offices across England.

Procurement

With collaboration and expertise, this team takes the lead on managing the procurement infrastructure at Guinness. They implement procurement best practice and deliver great value for money across the organisation. Working in a joined-up, innovative way the team plays a key role in the efficient and effective delivery of our group strategic objectives.

Strategy and communications

A dynamic, creative, forward-looking team, comprising:

Corporate Communications – provides external communications, media and reputation management; publications; internal communications; digital, website and social media; and brand management.

Strategy and Research – guides development of corporate strategy;  research and horizon scanning to assess trends in our operating environment and understand more about our customers; shares knowledge, information and ideas to contribute to wider sector innovation.

Policy and Training – develops customer policies and procedures; designs learning and development tools and materials to ensure staff have the skills, knowledge and behaviours to deliver great customer service.

Working in Corporate Services at Guinness

Our Corporate Services teams work at the heart of everything we do. They’re here to support our business and frontline teams to deliver a great service to our customers and continue providing as many high-quality homes as possible. Our teams make sure we’re meeting our regulatory and legal requirements, that our people have the tools and technology to do their jobs efficiently and safely, that we are doing things in the most cost effective way, that any risks to the business are well managed and that who we are as a business is reflected in our brand and social media activities.

Whether you’re working in our HR, IT, Business Change, Procurement, Finance, Governance & Legal, Internal Audit or the Strategy and Communications team, you’ll be an integral and valuable part of an organisation that makes a very real difference to people’s lives.

We recognise that our ability to deliver our social purpose relies on the dedication of our Corporate Services people, so we create a culture where you’ll flourish, with opportunities to progress your career, competitive salaries, pension, flexible working opportunities, qualifications support and staff recognition awards.

If you want a job where you’re not only proud of what you do, but proud of who you work for and what we’re here for, then we recommend you consider joining us. You can find a list of our current opportunities here.

What we offer

We offer a career that really makes a difference, with the opportunity to gain nationally recognised qualifications and the chance to develop your career. We want our people to enjoy what they do, to have a real sense of achievement, and feel rewarded. We are proud to have a workforce that lives our values and who are highly engaged.

We want our people to enjoy what they do and to feel rewarded.

Competitive pay and allowances

We’re committed to attracting and retaining the best people. Each year, we review our salaries to make sure that they remain competitive and that we’re paying you fairly.

Competitive healthcare benefits

We offer great, competitive health and wellbeing benefits. Membership to our private healthcare scheme will enable you to claim back money towards your everyday dental, optical and healthcare treatments (up to a certain amount per year). We also offer eye care vouchers and VDU glasses.

Pension

We’ll help you save for your retirement through our workplace pension schemes. We have a defined benefit scheme and a defined contribution scheme. To help you get the most out of your total reward package, we also provide a pension salary sacrifice arrangement that enables you to take advantage of National Insurance Contributions (NICs) savings while maintaining your pension scheme benefits.

Flexible working

We offer flexible working opportunities to all of our employees. During employment, these can be discussed with line managers and will be considered fairly and in keeping with business needs.

Annual leave and time off

Employees receive 25 days annual leave per year, plus bank holidays. If you work part time, this will be calculated on a pro rata basis and you also have the option to buy an additional 5 days.

Maternity, paternity and adoption leave

As a new parent or adoptive parent, you’ll be eligible for leave in line with statutory entitlements. Should you qualify for it, you may also receive enhanced pay over and above the statutory amounts.

Other types of leave

We understand that there are times when you’ll need other types of leave to help with life events, and we’ll always try our best to accommodate this.

Lifestyle benefits

We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping, from fashion and electronics to travel, leisure and days out.

'Give As You Earn Scheme'

With our ‘Give As You Earn Scheme’, you can donate to any UK-registered charity through your salary. This is an optional benefit and all donations given in this way are tax efficient, so the charity will receive your donation and the tax you would have paid on this amount.

Employee Assistance Programme

We care about the people who work here and all of our employees benefit from access to our Employee Assistance Programme. This is a fully confidential service, run by an external organisation of highly experienced professionals. The services they offer include face-to-face counselling, a stress helpline and tax, fitness and childcare advice. This programme is in place to help our people deal with any personal problems they might have.

How we support you

Investing in our people and supporting them to grow

Basic training

From the word go, you’ll be supported and given the skills and knowledge you need to be confident and effective in your role. New employees complete a structured induction programme and mandatory training programmes including Great Service at Guinness, Equality and Diversity and e-learning; you’ll learn about everything from our systems and policies through to the practical skills needed to maintain and develop our properties and estates.

Ongoing learning and development

Great training makes for great success and we offer a wide variety of courses each year to make sure that our employees are equipped with the right skills and knowledge to do their jobs well. Some are mandatory for everyone and some are job specific. We run these courses in the ways that best suit people’s needs. So as well as face-to-face training, we offer hundreds of courses via e-learning and workbooks. We also welcome requests for training courses that aren’t included in our current offering.

Professional qualifications

We support our people to complete approved professional qualifications in order to enhance their skills and future career prospects. In addition to this, you can claim for one subscription to a professional body per year when this is required for your job role.

Aspire personal learning scheme

Aspire personal learning is a scheme that supports our employees to learn something new. What you choose to learn doesn’t have to be work-related but it should encourage learning in the wider context. It could be anything from bricklaying to dancing lessons, or from learning another language to learning to fly! You can claim up to £100 every financial year and you’re eligible if you have been an employee of The Guinness Partnership for more than six months and have passed your probation.

Recognition

We take pride in thanking our people for their hard work and we have a number of initiatives in place to reward people, celebrating the achievements of individuals and teams who have gone above and beyond the normal requirements of the job.

We listen

We are committed to listening and acting upon employee feedback, ensuring that we all have the opportunity to create a Great Place to Work; each year we run employee surveys to ensure everyone has the chance to tell us what we do well and where we could improve. And our staff forum gives all our people a voice in the business decisions that may affect them.