Maintenance & Asset Management

Guinness Property is our in-house maintenance contractor who look after the repairs and maintenance for over 70% of our homes.

They provide three core services to our customers: day-to-day responsive repairs, planned maintenance, such as kitchen and bathroom replacements, and refurbishment of empty homes.

Our Building Safety Team is responsible for building safety investigations, remediation and installations, and for setting up the systems required to deliver the requirements of future building safety legislation and guidance.

The team are responsible for delivering property surveying services to customers living in our homes, and for ensuring that new customers can expect to move into a home that is clean and safe, and one that meets our Empty Homes Standard.

The Workspace Team manage a range of professional services to the regional offices, including project management, space management, cleaning, grounds upkeep, repairs and maintenance, engineering services and utilities, security, and postal services.

The Commercial Assets team are responsible for the management of our Commercial Asset portfolio. This includes ensuring compliance actions are completed within the required timeframe and maximising income and value. The team also deal with ad hoc land, surplus office disposals and compensation programmes.

The Health and Safety Team provide advice, monitoring and assurance to the organisation, develop policies and ensure that the intended outcomes of our policies are being achieved.

This supports the wider aim of Guinness to improve people’s lives by providing a safe and healthy environment for our colleagues, customers and contractors to live and work in.

Our contract management teams manage a national portfolio of contractors to deliver assessment, inspection, surveying, servicing and/or maintenance activities. They ensure that legislative, regulatory and policy requirements are demonstrably complied with and ensure compliance actions have been completed within required timeframes so that our customers are receiving a quality service.

The Investment Planning team undertakes stock condition surveys across our housing portfolio. This includes identifying works required and reporting on property, component condition and life cycles to ensure accurate and timely investment and financial planning.

The team also undertake a range of compliance inspections to support the Asset Compliance Directorate. Our teams work hard to maximise the value of all our property assets, residential and non-residential. They do this so that we can generate capacity to invest in new and existing homes.

Our teams are responsible for undertaking analysis of our substantial housing assets. This includes identifying underperforming or problematic properties. They also undertake subsequent option appraisal, making recommendations on future use – leading on our stock rationalisation and void disposal programme.

From the word go, you’ll be supported and given the skills and knowledge you need to be confident and effective in your role. New employees complete a structured induction programme and mandatory training programmes including Great Service at Guinness, Equality and Diversity and e-learning; you’ll learn about everything from our systems and policies through to the practical skills needed to maintain and develop our properties and estates.

Great training makes for great success and we offer a wide variety of courses each year to make sure that our employees are equipped with the right skills and knowledge to do their jobs well. Some are mandatory for everyone and some are job specific. We run these courses in the ways that best suit people’s needs. So as well as face-to-face training, we offer hundreds of courses via e-learning and workbooks. We also welcome requests for training courses that aren’t included in our current offering.

We support our people to complete approved professional qualifications in order to enhance their skills and future career prospects. In addition to this, you can claim for one subscription to a professional body per year when this is required for your job role.

Aspire personal learning is a scheme that supports our employees to learn something new. What you choose to learn doesn’t have to be work-related but it should encourage learning in the wider context. It could be anything from bricklaying to dancing lessons, or from learning another language to learning to fly! You can claim up to £100 every financial year and you’re eligible if you have been an employee of The Guinness Partnership for more than six months and have passed your probation.

We take pride in thanking our people for their hard work and we have a number of initiatives in place to reward people, celebrating the achievements of individuals and teams who have gone above and beyond the normal requirements of the job.

We are committed to listening and acting upon employee feedback, ensuring that we all have the opportunity to create a Great Place to Work; each year we run employee surveys to ensure everyone has the chance to tell us what we do well and where we could improve. And our staff forum gives all our people a voice in the business decisions that may affect them.