Maintaining our customer’s homes and ensuring their safety

Our Maintenance & Asset Management teams play an important role in delivering our vision of providing great homes and great services. They offer vital support across The Guinness Partnership ensuring that our properties remain high quality, safe and compliant; homes and offices that we, our customers and our people can be proud of.

From completing property assessments to ensuring health and safety, servicing safety components, completing essential repairs and holding our contractors to account, our Asset Management and Maintenance people are fundamental to what we do and how we meet our legal, statutory, regulatory and corporate requirements.

 

“Now more than ever, it is essential that our homes and our commercial properties are high-quality, safe and compliant. We want to ensure that all our properties, whether leasehold, full or part owned or commercial are ones that our customers and our people can be proud of.”  

Ian Joynson
Executive Director of Asset Management

What we do

It takes a lot of very talented people to create an organisation as compliant, safe and well managed organisation as Guinness. Click on the images below to find out more about the teams that make up our Maintenance & Asset Management directorates.

Guinness Property

Guinness Property is our in-house maintenance contractor who look after the repairs and maintenance for over 70% of our homes.

They provide three core services to our customers: day-to-day responsive repairs, planned maintenance, such as kitchen and bathroom replacements, and refurbishment of empty homes.

Building Safety

Our Building Safety Team is responsible for building safety investigations, remediation and installations, and for setting up the systems required to deliver the requirements of future building safety legislation and guidance.

Asset Maintenance

The team are responsible for delivering property surveying services to customers living in our homes, and for ensuring that new customers can expect to move into a home that is clean and safe, and one that meets our Empty Homes Standard.

Property & Facilities Management

The Workspace Team manage a range of professional services to the regional offices, including project management, space management, cleaning, grounds upkeep, repairs and maintenance, engineering services and utilities, security, and postal services.

The Commercial Assets team are responsible for the management of our Commercial Asset portfolio. This includes ensuring compliance actions are completed within the required timeframe and maximising income and value. The team also deal with ad hoc land, surplus office disposals and compensation programmes.

Health & Safety

The Health and Safety Team provide advice, monitoring and assurance to the organisation, develop policies and ensure that the intended outcomes of our policies are being achieved.

This supports the wider aim of Guinness to improve people’s lives by providing a safe and healthy environment for our colleagues, customers and contractors to live and work in.

Contract Management

Our contract management teams manage a national portfolio of contractors to deliver assessment, inspection, surveying, servicing and/or maintenance activities. They ensure that legislative, regulatory and policy requirements are demonstrably complied with and ensure compliance actions have been completed within required timeframes so that our customers are receiving a quality service.

Asset Intelligence & Investment

The Investment Planning team undertakes stock condition surveys across our housing portfolio. This includes identifying works required and reporting on property, component condition and life cycles to ensure accurate and timely investment and financial planning.

The team also undertake a range of compliance inspections to support the Asset Compliance Directorate. Our teams work hard to maximise the value of all our property assets, residential and non-residential. They do this so that we can generate capacity to invest in new and existing homes.

Assurance & Improvement

Our teams are responsible for undertaking analysis of our substantial housing assets. This includes identifying underperforming or problematic properties. They also undertake subsequent option appraisal, making recommendations on future use – leading on our stock rationalisation and void disposal programme.

Working in Maintenance & Asset Management at Guinness

Our Maintenance & Asset Management Teams do a very important job at Guinness. They’re here to maintain the standard of both our residential and commercial properties – prioritising accessibility and safety at all times. Whether it’s working in our customers’ homes completing repairs, carrying our property surveys, working with the contractors who support Guinness to complete construction or property works, or undertaking maintenance works on homes we are looking to re-let, our teams work hard to ensure we can proudly deliver our social purpose: to provide high-quality homes to those who most need them.

Whether you’re working in our Guinness Property, Building Safety, Asset Maintenance, Facilities, Health & Safety, Contract Management, Asset Intelligence & Investment or Assurance & Improvement teams you’ll be an integral and valuable part of an organisation that makes a very real difference to people’s lives.

We recognise that our ability to deliver expert repairs, maintenance and safety services relies on the dedication of our people, so we create a culture where you’ll flourish, with opportunities to progress your career, competitive salaries, pension, flexible working opportunities, qualifications support and staff recognition awards.

If you want a job where you’re not only proud of what you do, but proud of who you work for and what we’re here for, then we recommend you consider joining us. . You can find a list of our current opportunities here.

What we offer

We offer a career that really makes a difference, with the opportunity to gain nationally recognised qualifications and the chance to develop your career. We want our people to enjoy what they do, to have a real sense of achievement, and feel rewarded. We are proud to have a workforce that lives our values and who are highly engaged.

We want our people to enjoy what they do and to feel rewarded.

Competitive pay and allowances

We’re committed to attracting and retaining the best people. Each year, we review our salaries to make sure that they remain competitive and that we’re paying you fairly.

Flexible working

We offer flexible working opportunities to all of our employees. During employment, these can be discussed with line managers and will be considered fairly and in keeping with business needs.

Annual leave and time off

Employees receive 25 days annual leave per year, plus bank holidays. If you work part time, this will be calculated on a pro rata basis and you also have the option to buy an additional 5 days.

Pension

We’ll help you save for your retirement through our workplace pension schemes. We have a defined benefit scheme and a defined contribution scheme. To help you get the most out of your total reward package, we also provide a pension salary sacrifice arrangement that enables you to take advantage of National Insurance Contributions (NICs) savings while maintaining your pension scheme benefits.

Maternity, paternity and adoption leave

As a new parent or adoptive parent, you’ll be eligible for leave in line with statutory entitlements. Should you qualify for it, you may also receive enhanced pay over and above the statutory amounts.

Other types of leave

We understand that there are times when you’ll need other types of leave to help with life events, and we’ll always try our best to accommodate this.

Lifestyle benefits

We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping, from fashion and electronics to travel, leisure and days out.

Competitive healthcare benefits

We offer great, competitive health and wellbeing benefits. Membership to our private healthcare scheme will enable you to claim back money towards your everyday dental, optical and healthcare treatments (up to a certain amount per year). We also offer eye care vouchers and VDU glasses.

'Give As You Earn' Scheme

With our ‘Give As You Earn Scheme’, you can donate to any UK-registered charity through your salary. This is an optional benefit and all donations given in this way are tax efficient, so the charity will receive your donation and the tax you would have paid on this amount.

'Cycle to Work' Scheme

The Bike Scheme is a Government backed initiative to encourage people to leave the car at home and bike to work instead. As a reward, you’ll not only reduce the cost of travelling to work, you’ll save money in Tax and National Insurance (NI).

Through the scheme, you’ll save up to 42% on the cost of a bike and cycling safety accessories providing the bike is used for cycling to work. The saving is made because you reduce the tax and NI you pay.

If you already have a bike and simply want to get some safety gear or upgrade your bike and treat yourself to some new wheels or brakes maybe, then you can do this through the scheme too.

Employee Assistance Programme

We care about the people who work here and all of our employees benefit from access to our Employee Assistance Programme. This is a fully confidential service, run by an external organisation of highly experienced professionals. The services they offer include face-to-face counselling, a stress helpline and tax, fitness and childcare advice. This programme is in place to help our people deal with any personal problems they might have.

How we support you

Investing in our people and supporting them to grow

Basic training

From the word go, you’ll be supported and given the skills and knowledge you need to be confident and effective in your role. New employees complete a structured induction programme and mandatory training programmes including Great Service at Guinness, Equality and Diversity and e-learning; you’ll learn about everything from our systems and policies through to the practical skills needed to maintain and develop our properties and estates.

Ongoing learning and development

Great training makes for great success and we offer a wide variety of courses each year to make sure that our employees are equipped with the right skills and knowledge to do their jobs well. Some are mandatory for everyone and some are job specific. We run these courses in the ways that best suit people’s needs. So as well as face-to-face training, we offer hundreds of courses via e-learning and workbooks. We also welcome requests for training courses that aren’t included in our current offering.

Professional qualifications

We support our people to complete approved professional qualifications in order to enhance their skills and future career prospects. In addition to this, you can claim for one subscription to a professional body per year when this is required for your job role.

Aspire personal learning scheme

Aspire personal learning is a scheme that supports our employees to learn something new. What you choose to learn doesn’t have to be work-related but it should encourage learning in the wider context. It could be anything from bricklaying to dancing lessons, or from learning another language to learning to fly! You can claim up to £100 every financial year and you’re eligible if you have been an employee of The Guinness Partnership for more than six months and have passed your probation.

Recognition

We take pride in thanking our people for their hard work and we have a number of initiatives in place to reward people, celebrating the achievements of individuals and teams who have gone above and beyond the normal requirements of the job.

We listen

We are committed to listening and acting upon employee feedback, ensuring that we all have the opportunity to create a Great Place to Work; each year we run employee surveys to ensure everyone has the chance to tell us what we do well and where we could improve. And our staff forum gives all our people a voice in the business decisions that may affect them.