Get involved

How we engage with our customers is important. We want to build and sustain trusting and transparent relationships whilst recognising that one size does not fit all. This means providing diverse, inclusive, innovative and easy ways for our customers to share their voice, across all tenures, all ages, all cultures and all of our geographical areas. We will do more to involve our customers in the design of our services and homes, and increase the means by which you can do this in a way which suits you.

Customers and staff working together to improve our services

We connect together in every way, in your own style

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Want to shape our services with us?

If so, we’d love to hear from you!

Our flexible involvement opportunities won’t take up too much time, and you can pick and choose what you get involved in.

Sound good? Sign up here!

Great, we’re glad to have you on board! Just fill in the form below – for Guinness customers only – and we’ll be in touch soon.

Be involved

We’ll only use your details to tell you about ways you can get involved and help us improve our services. By sending this form you’re agreeing that you’re happy for us to do this. If you change your mind and want to opt out just let us know.

To find out more about how we use your data, take a look at our Privacy Notice at

Complete your details below

Why do we do it?

Our customers are why we’re here. So knowing what matters to you – and what isn’t working so well – helps us improve our services and focus on the things that count.

What’s in it for you?

We’re always reviewing our services and policies to make sure they’re the best they can be. We want our customers to influence those decisions. You’ll help us test out new ideas and improve current services.

You’ll have the opportunity to learn more about Guinness and you may receive training to help carry out some of the bigger projects such as helping with the appointment of our new service providers. It’s a win-win; you develop new skills and help us make important decisions.

Don’t take our word for it, here’s what one of our involved customers said, having been involved in a customer consultation:

“It was lovely to meet you all and be given the opportunity to be a part of the consultation process. It was really interesting to see at first-hand how these sessions are so important to the final decision making. It was explained well and the whole day, although quite hard work, was enjoyable and gave us the feeling that our input was valued and important”.

When you work with us we’ll reimburse you for any travel or care expenses too, so you won’t be out of pocket.